Digital integrator
© Progressive Media
Progressive
Media
Uzbekistan, Tashkent, IT PARK
Contacts
A premium-segment beauty salon offering a wide range of services in the Uzbek beauty industry. The peculiarity of this salon is the modern equipment and VIP rooms, in which 4 masters perform several different procedures simultaneously in 1 hour.
TOP IMAGE: PERFE - 1
TOP IMAGE: PERFE - 2
TOP IMAGE: PERFE - 3

Need

Before opening a new salon in Tashkent, it is necessary to work out and prevent problems that companies are facing in the field of beauty services::

  • icon

    Dispersed communication channels Employee communication through messengers and email, leading to delays and information loss

  • icon

    Manual record keeping Clients are recorded in notebooks, which requires time and increases the likelihood of errors.

  • icon

    Process visibility limitation Employees cannot promptly obtain information about current records, foremen's work schedule, and order statuses.

  • icon

    Lack of automation and efficiency As a result, it is necessary to automate the main business processes of the salon and increase the efficiency of personnel work.

Solution

Implementation of the Altegio platform to automate customer registration processes, accounting for goods and warehouse operations, as well as ensuring transparency in customer interaction and monitoring key performance indicators

Implementation of the Altegio platform to automate customer registration processes, accounting for goods and warehouse operations, as well as ensuring transparency in customer interaction and monitoring key performance indicators

Result

  • icon

    Working with clients has been simplified, service registration and warehouse accounting have been automated.

  • icon

    The salon owner monitors key metrics and manages the business remotely

  • icon

    Facilitating employees' daily work: employees gained access to their personal accounts and up-to-date information about schedules and orders

Details of implementation

Setting up the master's personal account (employee's work schedule, salary information and schedule). Adding specialists, services, and salon goods to the system.

icon

Basic system setup and enter company information.
Configure access rights, create user roles.
Setting up SMS notifications.

— A system for creating applications for vacation and absence. — Applications are automatically submitted to the manager for approval, after which they can be accessed in the timesheet.

icon

Setting up online recording through a chatbot available in messengers and social networks, which increases conversion.

icon

Electronic record log: a fully automated process of recording clients, eliminating the need for paper logs. Employees can quickly make changes and see the current recording in real time.

Integration with IP telephony: The ability to make calls to clients and save their records directly in CRM.

icon

Connecting the analytics and marketing automation module, finalizing KPI reporting.

Other cases
in the Corporate IT Solutions and Services

Show more cases
Join - Progressive Media shares their experience, ideas, and results