Need
-
RD Electronics needed to automate a number of business processes Processing incidents involving defective, returned, and undelivered items. Slow fixing of defects, non-automated returns, inefficient processing of "undelivered"
-
Interaction with suppliers High employee workload, data loss, lack of analytics
-
Recruitment and Personnel Management Long selection of candidates, lack of transparency and automation, difficulties with job updates
Solution
Development was carried out using the Bitrix24 box version, which allowed flexible adaptation of the system to the company's individual needs.
Result
-
Optimization of applications and documents: automation of notifications, replacement of responsible employees when they are unavailable, notification of clients and suppliers has accelerated processing and improved communication
-
Integration with 1C: automation of product defects processing and defect data transfer from 1C to Bitrix24 has accelerated the resolution of product issues
-
Return automation: the process of returning goods to the warehouse and from customers has accelerated, and processing "undelivered orders" has become more efficient
-
CRM for HR: Automation of candidate accounting and notifications has accelerated the recruitment process, reducing the workload on recruiters
-
Integration of vacancies with social networks: automatic updating of vacancy data has expanded the coverage of candidates
-
HR Work Assessment: The system automatically generates reports on the effectiveness of the HR department, which allows for improved recruitment processes
-
The company reduced costs, accelerated processes, and improved the quality of customer and employee service
Details of implementation
Optimizing the accounting of applications and documents:
— Notifications and Coordinations: Automating employee notifications about new applications;
— Dynamic replacement of the responsible employee: The system automatically redirects tasks if the responsible employee is unavailable;
— Customer and Supplier Notifications: Automating notifications about application processing results.
Integration with 1C:
— Automation of handling incidents involving defective goods;
— Integration for automatic transmission of defects parameters and defect images from 1C to Bitrix24.
Creating new business processes:
— Return to Warehouse - automation of returning goods to the warehouse after verification;
— Return from customers - automation of the return process from customers;
— The "Undelivered Order" process automates the processing of orders that have not been delivered to the client.
Integration with job lists:
— Job information is updated automatically;
— Vacancies are synchronized with social networks to automatically update data&
Using CRM for HR:
— Used to account for candidates by selection stages;
— Records each stage of the interview as a stage of the transaction;
— Displays the full funnel of candidates for HR department analysis.
Integration with robots and triggers:
— Automatic change of candidate status;
— Notifications of the recruiter about the candidates' actions;
— Sending automated letters to candidates.
HR work evaluation:
— The system automatically generates a summary table with ratings and comments;
— Reports on the effectiveness of the HR department's work are sent to the manager's email.
Recommendation
Other cases
in the Corporate IT Solutions and Services
Hello!
- 100164, Uzbekistan, Toshkent shahri
- Mirzo Ulug'bek tumani, Tepamasjid ko'chasi, 4a-uy (IT PARK)
- OOO “AARTIT”
- TIN: 309036675, OKED 62 01 0
- p/s 2020 8000 4054 5983 6001
- v/s 2020 8840 7054 5983 6001
- ASIA ALLIANCE BANK JSCB,
- Mirabad branch, MFO 01124
- Director: SAMOYLENKO YURIY IGOREVICH
- 100164, Uzbekistan, Toshkent shahri
- Mirzo Ulug'bek tumani, Tepamasjid ko'chasi, 4a-uy (IT PARK)
- OOO “AARTIT”
- TIN: 309036675, OKED 62 01 0
- p/s 2020 8000 4054 5983 6001
- v/s 2020 8840 7054 5983 6001
- ASIA ALLIANCE BANK JSCB,
- Mirabad branch, MFO 01124
- Director: SAMOYLENKO YURIY IGOREVICH
Personal data - any information relating to a specific or defined individual based on such information.
This Consent has been granted by me to process the following personal data:
- Surname, First Name;
- Contact telephone;
- Electronic mail;
- Company website address;
- Company name;
The consent has been given to the Operator to perform the following actions with my personal data using automation tools and/or without using such tools: collection, systematization, accumulation, storage, clarification (updating, modification), use, depersonalization, as well as carrying out any other actions stipulated by applicable law, both non-automated and automated.
This consent is given to the Operator to process my personal data for the following purposes:
- providing me with services/work;
- sending notifications to my address regarding the services/works provided;
- preparing and sending answers to my inquiries;
- sending information, including advertising information, to my address regarding the Operator's events/goods/services/works.
This consent is valid until it is withdrawn by sending a corresponding notification to the email address mail@progressivemedia.uz
