Need
The increase in order volumes at VIZART and the complication of project work revealed the limitations of existing task management tools such as Gmail and JIRA. The main problems included::
-
Ineffective task transfer between departments JIRA did not provide flexibility in transferring tasks between departments
-
Complexity of intersectional task coordination Managing multi-level tasks and their subtasks, especially when involving multiple departments, caused difficulties
-
Limited visualization and reporting capabilities Insufficient tools for task completion analysis and employee workload monitoring
Solution
Complete audit of the company's business processes and existing solutions, development of unique modules and custom refinements of the system based on the Box version of Bitrix24
Result
-
Optimizing task management: implementing flexible task templates and convenient tools for setting them through the "Task Templates" module
-
Interactive interaction with clients: clients can set tasks and leave comments through the portal and email using the "CRM" module
-
Simplified access to file storage: The developed application for Windows and Mac OS allows you to sync files and use them in tasks through the "Files and Documents" module
-
Improving reporting transparency: BI analytics and the "Reports" module allow tracking task completion, processing, and employee workload
-
Flexible customization: Interfaces have been refined and modules have been created to improve the performance of all company departments
Details of implementation
Basic system setup
- System architecture development and configuration of the main functionality;
- Integration of the system with the company's existing business processes;
- Setting access rights for different groups of employees;
- Initial testing of the system's operation and error correction.
Optimization and finalization
- Final optimization of the system based on feedback from employees;
- Integration of the BI module for performance analysis and monitoring;
- Transfer of the system to the support of the company's internal IT service;
- Full transfer of administrative rights to the company's IT department.
The project is placed on the customer's internal network to ensure data security and protect information confidentiality
- Servers with configuration corresponding to 1C-Bitrix recommendations have been configured;
- Systems and software have been installed and configured for the platform's smooth operation: Nginx, MySQL, backup and monitoring system, as well as system maintenance and updating tools.
Functionality expansion
- Refinement of the user interface of the system for the convenience of employees' work;
- Adding custom filters and task fields
- Optimizing notifications and creating task templates;
- Integration of the deadline notification system through push notifications and email.
Employee training
- Development of video tutorials, step-by-step instructions, and interactive guides;
- Training key employees who subsequently became internal trainers for their departments;
- Regular webinars for questions/answers in real time;
- Supporting employees through individual sessions and consultations on working with the system;
- Verification of employees' knowledge and issuance of certificates of successful completion of the course.
Prospects scaling
-
Development of a new version of the mobile application for task and file management via smartphones and tablets
-
Automation of KPI reporting through the "Reports" module and implementation of monthly project reports automatically
-
Connection to ERP systems and accounting systems for document management automation
-
Integration with time management systems: expanding integration with work time to enhance transparency in employee work using the "Work Time Accounting" module
-
Updating Interfaces: Optimizing user interface based on employee feedback and implementing new interactive elements
Recommendation
Other cases
in the Corporate IT Solutions and Services
Hello!
- 100164, Uzbekistan, Toshkent shahri
- Mirzo Ulug'bek tumani, Tepamasjid ko'chasi, 4a-uy (IT PARK)
- OOO “AARTIT”
- TIN: 309036675, OKED 62 01 0
- p/s 2020 8000 4054 5983 6001
- v/s 2020 8840 7054 5983 6001
- ASIA ALLIANCE BANK JSCB,
- Mirabad branch, MFO 01124
- Director: SAMOYLENKO YURIY IGOREVICH
- 100164, Uzbekistan, Toshkent shahri
- Mirzo Ulug'bek tumani, Tepamasjid ko'chasi, 4a-uy (IT PARK)
- OOO “AARTIT”
- TIN: 309036675, OKED 62 01 0
- p/s 2020 8000 4054 5983 6001
- v/s 2020 8840 7054 5983 6001
- ASIA ALLIANCE BANK JSCB,
- Mirabad branch, MFO 01124
- Director: SAMOYLENKO YURIY IGOREVICH
Personal data - any information relating to a specific or defined individual based on such information.
This Consent has been granted by me to process the following personal data:
- Surname, First Name;
- Contact telephone;
- Electronic mail;
- Company website address;
- Company name;
The consent has been given to the Operator to perform the following actions with my personal data using automation tools and/or without using such tools: collection, systematization, accumulation, storage, clarification (updating, modification), use, depersonalization, as well as carrying out any other actions stipulated by applicable law, both non-automated and automated.
This consent is given to the Operator to process my personal data for the following purposes:
- providing me with services/work;
- sending notifications to my address regarding the services/works provided;
- preparing and sending answers to my inquiries;
- sending information, including advertising information, to my address regarding the Operator's events/goods/services/works.
This consent is valid until it is withdrawn by sending a corresponding notification to the email address mail@progressivemedia.uz
