Need
RED&Co approached with the task of supporting and developing the corporate portal based on the box version of Bitrix24. The main problem was the need to modernize the Calendar module, which is a key tool for planning the company's tasks and activities. Business tasks included:
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Customize calendar interface Standard calendar capabilities did not meet the company's needs
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Integration with corporate document management Need to improve event and event accounting by providing access to up-to-date information for all participants
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Automating application accounting and employee loading The need to account for internal tasks and distribute employee workload across projects
Solution
Complete audit of the company's business processes and existing solutions, development of unique modules and custom refinements of the system based on the Box version of Bitrix24
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Result
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As a result of the modernization, the customer received a flexible planning tool, automated processes for accounting for events and employee loading, and improved communication speed within the company
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Calendar: improved interface, added new settings, automatic notifications, and approvals
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Events and tasks accounting: filtered registry, project integration
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Employee loading: engagement reports, loading analysis
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SMS notifications: automatic alerts, processing of incoming SMS
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Process efficiency: team consistency, reduced manual labor, simplified analytics
Details of implementation
Customize calendar
- The calendar grid has been modernized: the ability to display not only days but also weeks has been added, as well as details of events by time and date;
- Adding new event parameters: Members, Project Type, Location, Time, and Coordination Status parameters have been added for each event;
- Notifications and alerts: When the date or time of an event changes, the system automatically notifies all participants and initiates the process of re-approval;
- Timing match feature: Added the event timing match feature between the author and participants, with the ability to block time until verification.
Employee load accounting
- Employee engagement reports: automatic generation of employee engagement reports;
- Calculation of participation time: accounting for employees' participation time in projects and events to analyze workload;
- Export reports: Export employee load reports to Excel for analysis and reporting.
Event and task accounting tools
- Event reestr: A separate event reestr has been created, which contains all events grouped by projects and users;
- Filters and sorting: users can filter events by project, date, participants, and event status;
- Integration with tasks and projects: Each activity can be linked to a specific project or task.
SMS Notification Integration
- Integration with the third-party SMSC.RU service: the ability to send SMS messages to clients and employees about new events, changes in the time or postponement of the event;
- Feedback via SMS: incoming SMS is duplicated to the corporate mail and can be displayed in the Bitrix24 interface;
- SMS message templates: the ability to create and use SMS message templates to automatically send notifications to clients.
Prospects scaling
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Using an HR process automation tool Implementation of an automated onboarding and ofboarding management system for employees
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Integration with BI platforms Implementation of data visualization and analytics tools for reporting on employee workload and business process performance
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Voice assistant and chatbot integration Using chatbots to automatically process frequently asked questions and route employee inquiries
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Mobile app functionality extension Connecting additional features of the Bitrix24 mobile application for convenient access to the calendar and tasks
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Corporate Communications Module Implementation of a functional for internal employee surveys and feedback collection with the ability to analyze data
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Automation of document coordination Implementation of a mechanism for automatic routing of documents for coordination, taking into account the roles and access rights of employees
Recommendation
Other cases
in the Corporate IT Solutions and Services
Hello!
- 100164, Uzbekistan, Toshkent shahri
- Mirzo Ulug'bek tumani, Tepamasjid ko'chasi, 4a-uy (IT PARK)
- OOO “AARTIT”
- TIN: 309036675, OKED 62 01 0
- p/s 2020 8000 4054 5983 6001
- v/s 2020 8840 7054 5983 6001
- ASIA ALLIANCE BANK JSCB,
- Mirabad branch, MFO 01124
- Director: SAMOYLENKO YURIY IGOREVICH
- 100164, Uzbekistan, Toshkent shahri
- Mirzo Ulug'bek tumani, Tepamasjid ko'chasi, 4a-uy (IT PARK)
- OOO “AARTIT”
- TIN: 309036675, OKED 62 01 0
- p/s 2020 8000 4054 5983 6001
- v/s 2020 8840 7054 5983 6001
- ASIA ALLIANCE BANK JSCB,
- Mirabad branch, MFO 01124
- Director: SAMOYLENKO YURIY IGOREVICH
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